Returns & Refund

We want you to be fully satisfied with your purchase from Popnify. If you are not completely happy, please review our return and refund guidelines below.

1. Return Eligibility

  • Return Period: Items can be returned within 30 days of delivery.
  • Condition: Products must be returned in new, unused condition with original packaging, tags, and accessories included.
  • Non-Returnable Items: Certain items, including personalized or custom products, may not be eligible for returns.

2. Return Process

  • Step 1: Contact our customer support team at contact@popnify.com within 30 days of receiving your item to initiate a return.
  • Step 2: After receiving return instructions from our team, package the item securely and ship it to the address provided.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping method to ensure your return reaches us.

3. Refund Policy

  • Refunds: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days and credited to the original payment method.
  • Partial Refunds: In cases where items are not returned in their original condition, are damaged, or are missing parts, only partial refunds may be granted.
  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the item was defective or incorrectly sent.

4. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us at contact@popnify.com within 7 days of delivery. We will arrange for a replacement or refund, including the return shipping cost, as applicable.

5. Exchange Policy

  • At this time, we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

6. Refund Processing Time

  • Refunds are typically processed within 10 business days of receiving and inspecting the return. Please allow additional time for the refund to reflect in your account, depending on your bank or payment provider.

7. Contact Us

  • For further assistance with returns or refunds, please contact us at contact@popnify.com. Our support team is here to help and will respond within 1-2 business days.